Refund Policy

Last updated: 9/3/2025

1. General Refund Policy

Due to the digital nature of our content and services, all sales are generally final. However, we understand that exceptional circumstances may warrant a refund.

2. Eligible Refund Cases

Refunds may be considered in the following situations:

• Technical issues preventing access to purchased content
• Duplicate charges or billing errors
• Content not delivered as described
• Unauthorized transactions (reported within 48 hours)

3. Refund Request Process

To request a refund, please contact our support team at support@creatorchathub.com within 7 days of your purchase. Include your transaction ID and a detailed explanation of the issue.

4. Processing Time

Approved refunds will be processed within 5-10 business days and credited back to your original payment method.

5. Creator Earnings

When a refund is issued, the corresponding amount will be deducted from the creator's earnings and any applicable referral commissions will be reversed.

6. Chargebacks

Initiating a chargeback without first contacting our support team may result in account suspension. We encourage users to work with us directly to resolve any issues.

7. Contact Information

For refund requests or questions about this policy, contact us at support@creatorchathub.com.